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Customer Support / Kundtjänst

Customer Support / Kundtjänst

Billogram is a fintech startup whose goal is to transform invoicing from a stale payment request into a shared and interactive meeting place that creates value for both businesses and consumers. In short, we want to move the focus of invoicing from the transaction to the relationship.

We’ve recently gone through a successful pivot towards larger companies, and today we see ourselves as a ´B2B2C´ company whose role is to facilitate a financial relationship between a business and their customers. Everything at Billogram is growing, our platform, our team and last but not least – our number of customers.

Thanks to this, we are now looking for a service-minded Customer Support representative to join our ranks. A person passionate about great customer care, who’s excited about taking on an agile, interactive role and is comfortable working in a fast-paced environment.

The role

Working with Customer Support at Billogram means everyday contact, via email and phone, with a range of our clients, as well as the occasional Billogram invoice recipient, making sure that everyone gets a personal, yet professional approach. Aside from customer care, you will assist with administrative and compliance processes. All this while also helping our clients’ manage the relationships with their customers.

While working directly with the Billogram platform and receiving continuous feedback from our customers, we ask you to draw conclusions from your daily interactions. These valuable insights will then help us sharpen our offer and better develop our product for the future.

Together with the team, you will improve and streamline the work process, while delivering proactive & educational support to all of our clients.

So, to become successful in this role you really need to get to know the Billogram product inside out. This is essential in order to provide great support, but also to better guide our clients into smarter ways of working and improving their workflows.

Who we think you are

You have experience of Customer Service, and like us, you are all about the Customer Experience. You go to great lengths to achieve customer satisfaction and are devoted to delivering extraordinary customer care. We believe that you relate to being solution-oriented, have an eye for detail and excellent communication skills. We hope that your positive attitude will drive you to see solutions where others see problems. Lastly, this role requires you to be fluent in Swedish and English. Any other language skills are also highly appreciated since we have our humble goal set on world domination!

If you have any questions, or just want to know more about us, then don’t hesitate to get in-touch. By now you’re hopefully imagining yourself joining the Billogram team, and if that’s the case, we look forward to hearing from you as soon as possible.

i'm interested

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Klara Södra Kyrkogata 1
111 52 Stockholm Directions work@billogram.com

Perks

Your grandfather might think having a job is the greatest benefit of having a job, but we know that if you’re anything like a spoiled millennial with a YouTube channel, that’s not good enough. So we'll try and do this right.

For starters, we offer you free invoicing for life. All we ask in return is that you work at Billogram for all eternity. Ok, that was a joke, there’s no such thing as a free invoice.

No, instead some of the great things we offer follow below. Stuff any YouTuber wouldn’t survive without.

  • Be a boss

    Here you get to rule like a dictator or a sympathetic saint, either way you are your own CEO and with that comes things like flexibility, responsibility and other words ending with ‘bility’. And running your own show is a good thing, because everyone gets to see how great you are.

  • Get bossed around

    Even though everyone here is a boss, we all listen to each other and work closely together. Together we take small steps forward every day. And by sharing thoughts and ideas with each other, we evolve and learn to become 'mega-bosses'. Like cool Transformer robots, we too are stronger together.

  • Change the world

    We’ve taken something that’s been neglected and boring for 5000 years and made it valuable and useful. Even better for you, as our product keeps changing, you can be the next to reinvent it. Just wait for that genius idea to come to you in the bathroom.

  • Join a journey

    Our company grows faster than the waistline of a man from Texas. The lame metaphor aside, Billogram is really changing rapidly and it’s a great journey to be a part of. So, join us and make your mark on the world of invoicing, like the moonwalking Michael Jackson made his mark on the world of dancing backwards.

Culture

In our office, one can find an ever growing group of slightly rebellious and self-proclaimed geniuses. A recent culture study found that employees at Billogram are in fact the best in the world. These statistics came straight from a highly reliable slack poll survey, performed internally at five-thirty on a Friday pay-day.

Apart from being the best in the world, we’re a pretty humble and casual bunch. Working here you can enjoy the benefits of having a flat organization where two conference rooms are dedicated to table tennis and billiard. Someone who’s clearly related to Einstein even named them the Arcade and the Ping Pong Room.

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