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Technical Customer Support Agent

Help fill the gap between Customer Support and Dev - if you're interested in Customers & Tech, this is the position for you!
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Billogram aims to take invoicing from some dark corner of the to-do list, to something that fits into your life. We’re well on our way thanks to our nifty, interactive and easy payment solution - but there’s still more to be done! By helping companies improve their customer experience, we’re determined to revolutionise the outdated debt collection industry, and become the preferred payment provider for all subscription services and recurring costs you might have.

We are now looking for a service-minded Technical Customer Support Agent to join our ranks. We’re all about the customer experience, so what better chance is there for a passionate Customer Support Agent, to be able to work in a company who always put the customer first! Our next Customer Support colleague should be excited about great customer care, and interested in taking on a challenging role, in a fast-paced and complex environment.

The role

Working with Customer Support at Billogram means everyday contact, via email and phone, with a wide range of our clients, as well as the recipients of a Billogram invoice, making sure that everyone gets a personal, yet professional approach. Common support issues are verifying financial transactions and clients, troubleshooting in the admin system as well as performing administrative tasks and following compliance processes. All this while also helping our clients’ manage the relationships with their customers.

To become successful in this role you really need to get to know the Billogram product inside and out. This is essential to be able to solve complex support issues and therefore provide qualitative and confident customer support. We expect you to become a technical expert with deep knowledge about Billograms product, and being a bridge between Customer Support and Product Development, focusing on troubleshooting and identifying more technical problems.

Who we think you are

You have previous experience of Customer Service, and like us, you are all about the Customer Experience. You go to great lengths to achieve customer satisfaction and are devoted to delivering extraordinary customer care. For this position we also expect you to have experience with tech in some way, maybe you have done some light programming and feel comfortable identifying problems, but not necessarily knowing exactly how to fix them. We believe that you relate to being solution-oriented, have an eye for detail and have excellent communication skills. You’re outgoing, humble and meticulous. We hope that your positive attitude will drive you to see solutions where others see problems. Familiarity with Zendesk as well as finance & accounting is greatly appreciated and lastly, this role requires you to be fluent in Swedish and English.

I 💜Customer Experience

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Klara Södra Kyrkogata 1
111 52 Stockholm Directions work@billogram.com

Perks

Your grandfather might think having a job is the greatest benefit of having a job, but we know that if you’re anything like a spoiled millennial with a YouTube channel, that’s not good enough. So we'll try and do this right.

For starters, we offer you free invoicing for life. All we ask in return is that you work at Billogram for all eternity. Ok, that was a joke, there’s no such thing as a free invoice.

No, instead some of the great things we offer follow below. Stuff any YouTuber wouldn’t survive without.

  • Be a boss

    Here you get to rule like a dictator or a sympathetic saint, either way you are your own CEO and with that comes things like flexibility, responsibility and other words ending with ‘bility’. And running your own show is a good thing, because everyone gets to see how great you are.

  • Get bossed around

    Even though everyone here is a boss, we all listen to each other and work closely together. Together we take small steps forward every day. And by sharing thoughts and ideas with each other, we evolve and learn to become 'mega-bosses'. Like cool Transformer robots, we too are stronger together.

  • Change the world

    We’ve taken something that’s been neglected and boring for 5000 years and made it valuable and useful. Even better for you, as our product keeps changing, you can be the next to reinvent it. Just wait for that genius idea to come to you in the bathroom.

  • Join a journey

    Our company grows faster than the waistline of a man from Texas. The lame metaphor aside, Billogram is really changing rapidly and it’s a great journey to be a part of. So, join us and make your mark on the world of invoicing, like the moonwalking Michael Jackson made his mark on the world of dancing backwards.

Culture

In our office, one can find an ever growing group of slightly rebellious and self-proclaimed geniuses. A recent culture study found that employees at Billogram are in fact the best in the world. These statistics came straight from a highly reliable slack poll survey, performed internally at five-thirty on a Friday pay-day.

Apart from being the best in the world, we’re a pretty humble and casual bunch. Working here you can enjoy the benefits of having a flat organization where two conference rooms are dedicated to table tennis and billiard. Someone who’s clearly related to Einstein even named them the Arcade and the Ping Pong Room.

Already working at Billogram?

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