Technical Account Manager
We are looking for a Technical Account Manager to help provide the best possible experience to our clients.
Hi there, glad you found your way here!
As a Technical Account Manager at Billogram you will be an important asset to our clients, managing their set-up and integration. You will be part of a small but ambitious team working closely together to resolve incoming tickets and issues.
In close collaboration with our Customer Success Managers, you will participate in client meetings where you act as a technical advisor and respond to their feedback and questions. It could involve anything from incident management to participation in projects where you develop new ideas together with our clients. You will also work closely with the developers in our product teams to be able to understand both our and our client's priorities and needs.
Your workday will offer variety and even though some tasks are recurring, every client is unique and will present you with different challenges. One thing is for sure, you will definitely be involved where it all happens!
The tools you will be working with mainly are SQL, JIRA, Kibana and APIs .
The team works in a "flexible remote" setting, meaning that they have two dedicated office days and the remaining three you choose yourself where you work from.
Who are you?
Besides fluency in Swedish and English, the following skills & traits will help you succeed in this role:
- Previous experience from a similar role as a Technical Account Manager, advanced Technical Support or other comparable positions
- Detective's mindset - you have that drive to understand why things are working or not working and don't give up until you get to the bottom of things
- A meticulous and systematic approach and ability to keep multiple processes going at the same time
- A good understanding of API:s and integrations in order to easily follow up on other people's work
- You use Microsoft Excel as a natural tool to help you manage and analyze large amounts of data
- Good knowledge of SQL and ability to extract data and information from databases
- Experience working with API tools such as Postman and/or SoapUI
- Experience working with BI systems such as SAS BI, Microsoft Power BI or Metabase
- Knowledge of Python is a plus
Why work with us?
At Billogram we can promise an exciting journey as we are growing rapidly and entering new markets. We promise you an exciting journey as we break into new markets and grow at a rapid pace. That aside you will get lots of freedom and opportunity to develop together with great colleagues at our office, right in the center of Stockholm. Most importantly we offer exciting challenges and a whole lot of laughs.
In addition to that, these are some of the perks we are offering:
- 30 (+2) vacation days
- Flexible work environment
- Occupational pension
- Flexible wellness allowance
- Health insurance
About Billogram
Billogram provides a digital billing and payments platform, revolutionizing a forgotten part of the payments industry: the recurring invoice.
Using smart technology, we help companies automate the whole payments process leading to lower costs, increased profitability and customer satisfaction.
We want both sender and recipient to have the best experience possible. But since their interests don’t always align it’s up to us to come up with smart solutions to satisfy both parties.
Welcome to the world of Billogram!
- Team
- Customer Support
- Role
- Technical Account Manager
- Locations
- Stockholm
- Remote status
- Hybrid Remote
Stockholm
Perks
-
Be a boss
Here you get to rule like a dictator or a sympathetic saint, either way you are your own CEO and with that comes things like flexibility, responsibility and other words ending with ‘bility’. And running your own show is a good thing, because everyone gets to see how great you are. -
Get bossed around
Even though everyone here is a boss, we all listen to each other and work closely together. Together we take small steps forward every day. And by sharing thoughts and ideas with each other, we evolve and learn to become 'mega-bosses'. Like cool Transformer robots, we too are stronger together. -
Change the world
We’ve taken something that’s been neglected and boring for 5000 years and made it valuable and useful. Even better for you, as our product keeps changing, you can be the next to reinvent it. Just wait for that genius idea to come to you in the bathroom. -
Join a journey
Our company grows faster than the waistline of a man from Texas. The lame metaphor aside, Billogram is really changing rapidly and it’s a great journey to be a part of. So, join us and make your mark on the world of invoicing, like the moonwalking Michael Jackson made his mark on the world of dancing backwards.
Culture
In our office, one can find an ever growing group of slightly rebellious and self-proclaimed geniuses. A recent culture study found that employees at Billogram are in fact the best in the world. These statistics came straight from a highly reliable slack poll survey, performed internally at five-thirty on a Friday pay-day.
Apart from being the best in the world, we’re a pretty humble and casual bunch. Working here you can enjoy the benefits of having a flat organization where two conference rooms are dedicated to table tennis and billiard. Someone who’s clearly related to Einstein even named them the Arcade and the Ping Pong Room.
About Billogram
Billogram was born from a desire to renew the outdated billing process and replace traditional PDF and paper invoices with something digital and interactive. Today, we offer our clients a digital platform for billing and payments, which streamlines customer management while improving the customer experience. Using smart technology, we help companies automate processes leading to lower costs, increased revenue and reduced churn. The result is a payment that pays off for both customers and suppliers.
Technical Account Manager
We are looking for a Technical Account Manager to help provide the best possible experience to our clients.
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