At Billogram we like to be the good guys of billing, making money when clients are happy and pay on time rather than from missed payments. We believe it always pays off to treat people well. That’s why our platform for invoices and payments is built to remove pain and instead be of gain to both our clients and their customers – improving their relations.

To ensure continuous growth and become a leader in the European consumer billing market we are seeking an experienced leader to join our team as Vice President of Customer Success.

About the role:

As VP Customer Success, you will be responsible for driving customer satisfaction, retention and ARR growth by leading our customer success team, customer support team and onboarding team. This is a key position to keep our steady growth where you will balance customer relations with project management to ensure that our key customers achieve their desired business outcomes with help from our product.

This is the perfect opportunity for you who wants to combine strategic leadership with hands-on involvement in our client engagements. You will join in a time of change which means you have a great opportunity to influence and impact important choices and directions.

Primary responsibilities:

• Lead the customer success team, customer support team and onboarding team, including hiring, developing and coaching of team members and middle managers to ensure high performance and career development.
• Develop clear goals and KPIs for the teams and continuously follow-up on them.
• Structure and process creation, making sure teams work together with minimal overlap in tasks as well as align the overall goals.
• Develop and execute customer success strategies to drive customer satisfaction, retention and ARR growth with specific focus on our Enterprise clients.
• Build and maintain strong relationships with key customers, ensuring they achieve their desired business outcomes with help from our product.
• Collaborate with cross-functional teams, including sales, product, and marketing, to ensure customer success goals align with overall business objectives.
• Part of the management team.

What we are looking for:

As a person you are a committed self-starter who works hard and remains focused until desired goals are achieved and even though difficulties arise on the way. You quickly identify the best actions to achieve results and coach others to set, evaluate and measure their personal goals.

You are self-aware and a good listener, but at the same time not afraid to express your own opinion and you have the ability to make a distinction between the person and the matter in hand. You are secure and stable in uncertain situations and thrive in a changing environment.

In addition, you have the ability to create an open and safe climate in the teams you manage and enable and encourage others to perform at their best. You coach your individual team members to reach their full potential, adapting your leadership style to meet the needs of each person. You help your teams overcome conflict and disagreements and instead ensure they stay focused on common goals.

Finally, you are able to work without predetermined routines, rather you are the one who creates structure even in chaotic situations for the benefit of yourself and others. You have the ability to work on both a strategic level as well as hands-on operational duties and enjoy the mix.

Skills & qualifications which will help you succeed in this role:

• Strong leadership and people management skills, with the ability to work through other leaders but also lead individual contributors directly.
• Previous experience from leading high performing customer success teams, ideally also experience from leading other post-sales departments such as customer support and/or implementation teams.
• Proven track record of driving customer satisfaction, retention, and growth towards Enterprise clients, preferably in an international environment.
• Previous project management experience, preferably from a SaaS/technology company.
• A technical background that supports your understanding of our systems and integrations is a plus.
• Bachelor’s or Master's degree in business administration, engineering or equivalent is a plus.
• Fluency in Swedish and English is a requirement.

What we offer:

Billogram provides a digital billing and payments platform, revolutionizing a forgotten part of the payments industry: the recurring invoice. Using smart technology, we help companies automate the whole payments process leading to lower costs, increased profitability and customer satisfaction. We want both sender and recipient to have the best experience possible. But since their interests don’t always align it’s up to us to come up with smart solutions to satisfy both parties.

At Billogram we promise you an exciting journey as we break into new markets and grow at a rapid pace. That aside you will get lots of freedom and opportunity to develop together with great colleagues at our office, right in the center of Stockholm. We also offer flexible working hours, exciting challenges and a whole lot of laughs.

Welcome to the world of Billogram!