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Customer Support Agent

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Calling all customer support heroes! Billogram is growing and we are now looking for a service-minded Customer Support Agent to join our ranks. We’re all about the customer experience, so what better chance is there for a passionate Customer Support Agent, to be able to work in a company who always puts the customer first? We’re looking for someone who is devoted to giving great customer care, and is excited about taking on a challenging role in a fast-paced and complex environment.

The role

Customer support at Billogram includes giving personal, yet professional, multichannel support to our own customers, as well as recipients of the Billogram invoices. Besides customer requests, the team also performs a number of administrative tasks such as managing transactions on client funds and verifying company information to make sure we are compliant with enforced laws and regulations. All this while also helping our clients’ manage the relationship with their customers. 

Becoming an expert on the Billogram product and how invoicing works is key to deliver an A grade service to our customers and their invoice recipients, and we therefore make sure to continuously develop our skills and keep evolving.     

Who we think you are

To be successful in this role we believe you are a service-minded person, who loves helping people. You handle each customer request with enthusiasm and aren’t hesitant to try new, exciting ways to ensure that we deliver an amazing customer experience. We are committed to position ourselves as a pioneering company that knows great customer experience and you are an important part of making that happen! 

We believe that you relate to being an optimistic person with loads of energy, and excellent communication skills. No customer is the same, and changing the way you interact and speak with each different customer should come very naturally to you. You should be 100% comfortable with using the phone as a tool, and love interacting with people this way. 

With Billogram being a young and expanding company, you should be a self-starter yourself and thrive on the feeling of accomplishment. This means that being proactive and a natural problem solver come handy from time to time in our organisation. Lastly, you are fluent in Swedish and English and feel comfortable interacting in both languages on a daily basis. 

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Klara Södra Kyrkogata 1
111 52 Stockholm Directions work@billogram.com

Perks

Your grandfather might think having a job is the greatest benefit of having a job, but we know that if you’re anything like a spoiled millennial with a YouTube channel, that’s not good enough. So we'll try and do this right.

For starters, we offer you free invoicing for life. All we ask in return is that you work at Billogram for all eternity. Ok, that was a joke, there’s no such thing as a free invoice.

No, instead some of the great things we offer follow below. Stuff any YouTuber wouldn’t survive without.

  • Be a boss

    Here you get to rule like a dictator or a sympathetic saint, either way you are your own CEO and with that comes things like flexibility, responsibility and other words ending with ‘bility’. And running your own show is a good thing, because everyone gets to see how great you are.

  • Get bossed around

    Even though everyone here is a boss, we all listen to each other and work closely together. Together we take small steps forward every day. And by sharing thoughts and ideas with each other, we evolve and learn to become 'mega-bosses'. Like cool Transformer robots, we too are stronger together.

  • Change the world

    We’ve taken something that’s been neglected and boring for 5000 years and made it valuable and useful. Even better for you, as our product keeps changing, you can be the next to reinvent it. Just wait for that genius idea to come to you in the bathroom.

  • Join a journey

    Our company grows faster than the waistline of a man from Texas. The lame metaphor aside, Billogram is really changing rapidly and it’s a great journey to be a part of. So, join us and make your mark on the world of invoicing, like the moonwalking Michael Jackson made his mark on the world of dancing backwards.

Culture

In our office, one can find an ever growing group of slightly rebellious and self-proclaimed geniuses. A recent culture study found that employees at Billogram are in fact the best in the world. These statistics came straight from a highly reliable slack poll survey, performed internally at five-thirty on a Friday pay-day.

Apart from being the best in the world, we’re a pretty humble and casual bunch. Working here you can enjoy the benefits of having a flat organization where two conference rooms are dedicated to table tennis and billiard. Someone who’s clearly related to Einstein even named them the Arcade and the Ping Pong Room.

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