Customer Support Agent
Be a part of a team that always strives to deliver exceptional service and support far beyond expectations.
Hi there, glad you found your way here!
As a Customer Support Agent at Billogram's customer service, you'll be part of a small yet ambitious team with a primary mission: to assist users of our service and their invoice recipients. Our team is dedicated to helping others and continually pushing the boundaries of what modern support can achieve!
This role involves a significant amount of administrative tasks, including managing client funds, reconciling your own invoicing, and transaction monitoring. In addition, we provide support through email, chat, phone, and social media, addressing a wide variety of questions and issues. Some cases are straightforward, while others require collaboration with other teams or external partners.
Who are you?
In addition to fluency in Swedish and English, we're looking for candidates who:
- Have several years of customer service experience and are ready to take the next step
- Are comfortable working with a variety of systems and quickly grasp how they interconnect
- Possess patience, a service-oriented mindset, drive, and attention to detail
- Have experience in the tech and/or finance industry
- Excel in communication and can explain complex concepts in a simple manner
- Are skilled at taking initiative, identifying opportunities for improvement, and initiating projects to achieve desired results
- Are team players who contribute to both their own and the team's success.
What we offer:
Billogram provides a digital billing and payments platform, revolutionizing a forgotten part of the payments industry: the recurring invoice. Using smart technology, we help companies automate the whole payment process leading to lower costs, increased profitability and customer satisfaction. We want both sender and recipient to have the best experience possible. But since their interests don’t always align it’s up to us to come up with smart solutions to satisfy both parties.
At Billogram we promise you an exciting journey as we break into new markets and grow at a rapid pace. That aside you will get lots of freedom and opportunity to develop together with great colleagues at our office, right in the center of Stockholm. We also offer flexible working hours, exciting challenges and a whole lot of laughs.
At Billogram, we provide equal opportunities and strive for an inclusive and diverse environment. All applicants will be considered for employment without attention to gender, transgender identity or expression, ethnicity, religion or other beliefs, disability, sexual orientation, or age.
Welcome to the world of Billogram!
- Team
- Customer Support
- Role
- Customer Support Agent
- Locations
- Stockholm
- Remote status
- Hybrid Remote
Stockholm
Perks
-
Be a boss
Here you get to rule like a dictator or a sympathetic saint, either way you are your own CEO and with that comes things like flexibility, responsibility and other words ending with ‘bility’. And running your own show is a good thing, because everyone gets to see how great you are. -
Get bossed around
Even though everyone here is a boss, we all listen to each other and work closely together. Together we take small steps forward every day. And by sharing thoughts and ideas with each other, we evolve and learn to become 'mega-bosses'. Like cool Transformer robots, we too are stronger together. -
Change the world
We’ve taken something that’s been neglected and boring for 5000 years and made it valuable and useful. Even better for you, as our product keeps changing, you can be the next to reinvent it. Just wait for that genius idea to come to you in the bathroom. -
Join a journey
Our company grows faster than the waistline of a man from Texas. The lame metaphor aside, Billogram is really changing rapidly and it’s a great journey to be a part of. So, join us and make your mark on the world of invoicing, like the moonwalking Michael Jackson made his mark on the world of dancing backwards.
Culture
In our office, one can find an ever growing group of slightly rebellious and self-proclaimed geniuses. A recent culture study found that employees at Billogram are in fact the best in the world. These statistics came straight from a highly reliable slack poll survey, performed internally at five-thirty on a Friday pay-day.
Apart from being the best in the world, we’re a pretty humble and casual bunch. Working here you can enjoy the benefits of having a flat organization where two conference rooms are dedicated to table tennis and billiard. Someone who’s clearly related to Einstein even named them the Arcade and the Ping Pong Room.
About Billogram
Billogram was born from a desire to renew the outdated billing process and replace traditional PDF and paper invoices with something digital and interactive. Today, we offer our clients a digital platform for billing and payments, which streamlines customer management while improving the customer experience. Using smart technology, we help companies automate processes leading to lower costs, increased revenue and reduced churn. The result is a payment that pays off for both customers and suppliers.
Customer Support Agent
Be a part of a team that always strives to deliver exceptional service and support far beyond expectations.
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