At Billogram we like to be the good guys of billing, making money when clients are happy and pay on time rather than from missed payments. We believe it always pays off to treat people well. That’s why our platform for invoices and payments is built to remove pain, and instead be of gain to both our clients and their customers – improving their relations.

To support our growth and become a leader in the European consumer billing market we are looking for a Payments Support Administrator to join our Payments Support team.

About the role:

As a Payments Support Administrator, you will be a key person in our team, working at the intersection of payments, compliance, and process excellence. The role is a mix of administrative tasks and customer support, where your work has a direct impact on our financial integrity.

A large part of your day will be spent in our internal system managing unallocated IBAN and Swedish payments. It’s a role for someone who enjoys getting into a flow,  taking ownership of their tasks, and ensuring that everything is resolved by the end of the day.

Primary responsibilities:

• Payment Matching: Handle the daily matching of payments, ensuring that every transaction is correctly allocated. This involves checking bank records against our internal systems to make sure everything adds up.

• Reporting & Data Handling: Prepare and distribute payment lists to our creditors on a regular basis. You will organize the data and ensure everything is delivered securely and accurately.

• Customer & Client Support: Manage our phone and chat schedules, providing high-quality support to clients and customers regarding payment-related questions and troubleshooting any issues.

• Compliance & Screening: Perform security checks and screenings (such as KYC) to ensure we follow financial regulations and keep our platform safe.

• Process Efficiency: While your main focus is on execution, we value your input. You’ll help us spot bugs or bottlenecks in our daily routines to make our processes even better.

What we are looking for:

We are looking for someone who loves getting things done and who finds satisfaction in clearing queues and maintaining structure. You have a sharp eye for detail, easily spotting discrepancies in OCR or account numbers, and you thrive in a fast-paced environment. With a positive and steady mindset, you enjoy digging into administrative tasks while remaining efficient. Furthermore, you are a collaborative team player and an adaptable communicator who easily tailors your message, whether assisting a customer over the phone or syncing with other teams. 

What will help you succeed:

• Previous experience from working in administrative roles, such as back-office, payment operations, or similar roles involving structured tasks and documentation.

• Ability to quickly learn and navigate administrative systems, including Excel, Zendesk, CM1 and Notion.

• Experience working with financial transactions, KYC (Know Your Customer), or AML (Anti-Money Laundering) is a plus. 

• Fluency in Swedish and English, both written and spoken, is required. Fluency in German is a plus.

Why work with us?

At Billogram we promise you an exciting journey as we break into new markets and grow at a rapid pace. That aside you will get lots of freedom and opportunity to develop together with great colleagues at our office, right in the center of Stockholm. We also offer flexible working hours, exciting challenges and a whole lot of laughs.

We're committed to your long-term development, offering clear career progression paths. You'll also enjoy a fantastic benefits package, including 30 (+2) days of holiday, an occupational pension, a flexible wellness allowance, sick leave top-up, and parental leave compensation. At Billogram, our inclusive and diverse culture ensures that everyone can enjoy a fulfilling career and a great work-life balance.

At Billogram, we provide equal opportunities and strive for an inclusive and diverse environment. All applicants will be considered for employment without attention to gender, transgender identity or expression, ethnicity, religion or other beliefs, disability, sexual orientation, or age.

Welcome to the world of Billogram!